Question 1

What is different about this work from home store?

Accepted Answer

Pivot Interiors partnered with your employer to bring you contract quality furniture, at corporate discounts.

Question 2

What is contract furniture?

Accepted Answer

Contract furniture is any type of furniture that is used for commercial purposes. That could be a chair, sofa, or anything in between. Hotels, offices, airports, corporations and more are some of the top purchasers of contract furniture.
 
Contract grade furniture often looks pretty similar to furniture that you buy for a home. It’s stylish, made with quality materials, and optimized for comfort and use. It does differ in a few key areas though.
 
The major difference between commercial and restaurant furniture is that commercial furniture is designed with heavy use in mind. A chair that is going to be sat on for a few minutes a has different design qualifications than a chair that is going to be sat on for hours at a time at a desk. To meet these demands, contract grade furniture is built with increased durability so it can withstand regular and frequent usage.

Question 3

Why can’t I return items?

Accepted Answer

Contract furniture is usually built at order placement.  Manufacturers don’t keep a stock of items, nor do the dealers.  Because of that, if a product is returned, we’d have no way to resell it.

Question 4

How long will it take to get my items?

Accepted Answer

Some items can ship in as little as 48 hours, and others take up to 6 weeks.  Each item on our store states the current lead (production) time.

Question 5

Do I have to assemble it?

Accepted Answer

Some items do require assembly, but it can be done with a screwdriver.

Question 6

Why is the tax rate different than my local tax rate?

Accepted Answer

The Pivot Store is an accomodation for the employees of Apple, and run as a "storefront" from our Santa Clara office.  As such, all taxes are calculated as if you purchased this in person in Santa Clara, and you must pay the Santa Clara tax rate.

Question 7

What if I want to buy other Herman Miller products?

Accepted Answer

You can see more items at store.hermanmiller.com.  Apple employees can check out with their Apple email address, and promo code APPLEHOME for 15% off the prices in that store.

Question 8

What is the warranty on these products?

Accepted Answer

Herman Miller 12 year parts & labor
Workrite Lifetime Parts
Poppin Series A desks & Stow Storage- 12 year from defects
Poppin Series L desks- 5 year from defects
BluDot 1 year free from defects
DWR 1 year free from defects
HAY seating 2 year free from defect

Question 9

How do I make a warranty claim?

Accepted Answer

Please contact us at wfh@pivotinteriors.com.   Please send a photo and a description of your problem.

FAQ